Care Angel Launches Revolutionary Rapid Response "HEALS" COVID-19 Program

Overnight, COVID-19 has created widespread demand for healthcare solutions that can augment human activities and expand patient care capacities without overwhelming providers, call centers or compromising quality of treatment. In order to meet this urgent need, Care Angel's HEALS program was launched to scale the availability of ANGEL, the company's on-demand workforce of Virtual Nurse Assistants, designed to facilitate clinical conversations via secure phone calls or text communication.

In its role, ANGEL automates and scales 10x outbound and inbound engagement of potentially at-risk individuals encompassing Medicare Advantage, Medicaid, commercial health plans, health systems, providers, government health emergency operations, employers and pharma. By leveraging the power of AI, Virtual Care Assistants are able to perform the clinical intake and continuous and periodic check-ins through phone calls and texts, freeing up call centers and valuable clinical resources to care for the neediest first. Key capabilities of ANGEL's AI offering include the ability to remotely:

• Assess COVID-19 clinical symptoms
• Manage chronic conditions
• Identify social determinants of health needs such as food, assistance with social isolation
• Support behavioral health, medication adherence and other needs
• Help calm anxiety and the sense of powerlessness
• Monitor, discover changes in condition, prevent spread, deliver important information and direct people to appropriate resources continuously  

ANGEL has already proven that she is capable of engaging, informing, educating, triaging and managing populations at scale during national emergencies, disasters and pandemics. The offering currently conducts outreach and remote monitoring, identifying and helping to close gaps in care for millions of patients per month through secure, multi-modal communications, including talk and text. The executive team has successfully operated within the remote healthcare space during hurricanes, floods and fires, as well as during the H1N1 pandemic response, making them particularly well suited to tackle needs presented by COVID-19.

"Care Angel was launched to support the mission of extending the human touch of care teams and families in order to care for millions in need, which remains more critical than ever during the COVID-19 pandemic," said Wolf Shlagman, Care Angel's CEO. "With HEALS we are leveraging the power of ANGEL, our Artificial Intelligent Virtual Care Assistants to take over many repetitive, redundant tasks associated with finding, engaging and triaging high-risk populations. This approach allows us to eliminate the burden put on the healthcare system, the frontline and first responders and as a result, care teams can focus on the important initiatives of attending to those that need it most, improving clinical outcomes while saving lives."