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COVID-19 "HEALS" Rapid Response

Continuous Population Engagement, Management, Surveillance, Care Coordination, Triage and Navigation, at Scale

COVID-19 HEALS(Help Early Awareness Logistics Surveillance) Program

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Who is HEALS COVID-19 program for?

Back2Work™ (Safely)
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Employers

Leverage technology to protect your business, employees and customers

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Back2Community™ (Safely)
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States / Cities / Counties

Strategies for protecting your citizens, business, neighborhoods

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Back2School™ (Safely)
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Schools / Universities

Prioritize early identification of risk to protect students, faculty, staff and families

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Back2Home™ (Safely)
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Payers / Providers

Manage risk for individuals and populations, with proven results

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CareAngel - Back2Home

Say hello to ANGEL, your on demand workforce of virtual nurse assistants

  • Augment care with Angel, AI talk and text
  • Extend the human touch to engage populations, employees and communities by 10x
  • Facilitate continuous, omni-channel conversations with members and their families
  • Collect patient reported bio-metrics, physical, mental and overall wellbeing and needs
  • Enable proactive COVID-19 assessment, monitoring and management, at a distance
  • Effectively combat the surge in demand for COVID-19 assessments, social challenges and spread of the disease
  • Empower and involve members and their families
  • Transfers to PCP and/or virtual telehealth services, when there is a need
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Gather critical information to deliver targeted care and support
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Reach and assess tens of thousands of people to determine which ones need care

HEALS encompasses all the essential tools you need for a turn-key, COVID-19 assessment/detection program

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CareAngel - HEALS
Care Angel - ANGEL

All about ANGEL

  • ANGEL reaches and supports members, patients and communities, at scale

  • ANGEL assumes responsibility of over-burdened healthcare teams

  • ANGEL lowers the burden and the risk of the worried well and at-risk

  • ANGEL automatically alerts and shares valuable data to payers and providers

  • ANGEL helps health plans, health systems and governments overwhelmed by COVID-19

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Continuous population engagement, management, surveillance, care coordination and triage at scale

Extend Health Engagement by 10x

  • Proactive automation of COVID-19 engagement for entire populations, outbound and inbound, at scale
  • Start with a simple phone calls & text to find @ risk patients, prevent and educate
  • Conduct continuous clinical intakes (CDC guidelines) via phone/ text and triage to resources
  • Provide continuous protocols, education and latest information on prevention guidance
  • Triage symptomatic populations to proper virtual care site
  • Deploy within 5 days after contract

Support and Protect Overburdened Vital Frontline Healthcare Workers

  • Prevent infection spread via continuous check-ins, education, triage and navigation
  • Lower risk of infection spread by population & clinical staff
  • Reduce people from overwhelming call centers, PCP offices, hospitals, gov't health and emergency operations
  • Capture potential missed care opportunities @ scale
  • Identify risk without unnecessary burden on healthcare staff and care teams
  • Save lives @ scale, by keeping people informed, safe and consistently monitored
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Bi-directional engagement

  • Outbound - Angel Calls/Texts Member
  • Inbound - Member Calls/Texts Angel

Family CareCircle

Automated alert when there is a need
  • Keep family and care teams informed
  • Notify provider for escalation to telehealth
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Maximize population reach, minimize burden on live healthcare teams 

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Condition or Event Based
  • Client segment driven tactics
  • Dynamic, credible content
  • Align message and connect across telephonic communication channels – talk and text
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Personalized Segmentation
  • Specific content and tips
  • Automated check-in program
  • Proactively support members, reducing exposure, navigate to right (virtual) care site.
  • Escalate the low % that need triage / intervention (optional)
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Rapid Deployment
  • Reduce communication delays
  • Inspire confidence and satisfaction
  • Yield results in the form of crisis containment, lower healthcare costs, better outcomes
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How does HEALS Rapid Response Program address your needs?

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Help Responding to an appeal for urgent assistance, virtual care access,  reliable information and meaningful health resources.

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Early Decisive action must be taken to mitigate spread and reduce transmission during a pandemic or other emergency.

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Awareness Engagement campaigns that collect relevant clinical, non-clinical and SDoH information, while providing knowledge that suits the specific location.

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Logistics Detailed coordination of a complex operation that involves many moving parts. Automated workflows and seamless navigation.

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Surveillance Systematic collection, analysis and reporting of information and data to continuously evaluate the health and wellbeing of populations to prioritize medical and non-medical care for people during a crisis.

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